Going Green with Cloud Communications Technology

Going green is not just a fad; it’s becoming part of our everyday lives. Millennials, along with a growing number of preceding generations, are now actively looking to work with, and buy from, environmentally friendly businesses. As a result, companies are starting to make a conscious effort to reduce their carbon footprint. The real question…

The Power of Inefficiency in Great Customer Service

Competition-beating customer service depends in part on inefficiency. Let me explain. Life would be easy (if dull), if every customer wanted the same thing as every other customer wants, all of the time. But they don’t, which while exasperating, brings you a true competitive advantage–if and only if you’re willing to strive to treat every customer the…

How to Answer All Your Emails Every Day

Email Etiquette When You Have No Time to Answer Most small business owners are buried in email. This is discouraging since they don’t always get to answer the important ones. Business etiquette suggests that each email should be replied to within 24 hours. Letting messages go unanswered for longer than this can have a profound negative…