Business Phone Systems

With VOIP you’ll have a cloud-based, virtual pbx service loaded with calling features that reduce capital expenditures for telephony. From Small to Medium to Enterprise, Epitome Networks has Reliable and affordable phone systems that can keep up with the way you work!

Your business deserves a business VoIP system made exactly the way you want it. You need a VoIP service that meets your every business communications need and not the cookie-cutter type of service that just doesn’t seem to fit. We will provide you a business VoIP packaging built with features that can be tailored to suit your requirements.

Our services make it so that your business phone system is highly professional without completely destroying the personal touch that you offer to all your customers and clients. It’s the best-recognized business VoIP that provides you with all the tools and support that you need to run your business exactly the way you want to run it. Our phone system Packages let you have the voice and professional image that you always wanted for your company.

Today’s office is going mobile. Your workforce needs to be agile and mobility can give you the competitive advantage your business needs. Mobility can mean different things to different people. For some it means moving around inside the office or between offices in Richmond, Virginia Beach, and Lynchburg. For others it could mean staying connected across a large campus, working from home, or being connected while on the road. Regardless of your vision, the ability to connect with your customers and coworkers from wherever you are is highly important. From cordless handsets & headsets to twinning to full mobile phone applications, we have a wide array of mobility solutions to meet your needs.

Our DAS (Distributed Antenna Systems) division gives Epitome a competitive advantage in the area of mobile communications. With more users connecting to business applications with their smart phones and tablets, we can make sure that you have the 4G LTE coverage that your workers need while in your office. No other business technology company provides the same level of mobility integration that Epitome Networks brings to your business.

It’s not just a call center anymore. Your customers want to contact your business in more ways than just the phone. E-mail and texting are preferred by many consumers in this digital era and we have multiple solutions from Incontact and Nextiva to help communicate with your customers. While we still work with phone based solutions like ACD, customer callback queuing, predictive dialing, and call recording, we also have more advanced contact center functionality. Web chat, e-mail queueing, fax queuing, text messaging, mass notification and more are driving the customer interactions of today. Did you know that you can even integrate your social media into the contact center?

Do you want to turn your contact center from a cost center to a profit center? What are your agents doing when they aren’t busy handling inbound calls and e-mails? Could they be proactively calling out to your customers instead? Outbound calling campaigns can offer significant revenue opportunities and maximize the full potential of your customer service staff.

You don’t have to be a large call center to make use of these technologies. Many smaller businesses have a contact center and don’t even realize it. If you have a sales or customer service department, there’s a chance that you may have an informal contact center already. We can help your smaller business deploy more effective technologies to manage and make the most out of your informal contact center too.